Frequently Asked Questions (FAQ)
Delivery and Collection:
What is the delivery time of my package?
Delivery time usually varies between 1 and 3 working days, depending on the size of your package and the parcel service we use.
We'll do our best to get your order to you as quickly as possible!
I only received one product even though I ordered two. What now?
If your order is delivered in multiple parts, you'll be notified during checkout. We work with multiple suppliers, so it's possible that one delivery will arrive slightly earlier than the next.
Can I also pick up my order?
My order was delivered late or not at all. What should I do?
We strive to meet our delivery times, but delays can sometimes occur. If your order isn't delivered on time, we recommend waiting another business day. In most cases, your package will still be delivered the next business day. We are
dependent on the parcel services, like many other companies.
My track & trace shows my package has been delivered, but I haven't received it yet. What now?
If your track & trace indicates that your order has been delivered, but you have not received it, please wait for another working day.
Please let us know within 48 hours if you still haven't received it.
Need your order urgently?
Please contact us and we will work together to find a solution.
Exchanges/Returns:
How can I return a product?
Click on the link below to go to our returns page, where you will find all the information about returning products: Returns at Louis-Choice
You can view the full returns policy at the bottom of the page.
I received a broken product, what now?
We find it very annoying if you have a
Receive a damaged product. To resolve this quickly, please send an email to
louis.choice.store@gmail.com
Please list the product and attach the following photos:
- A photo of the product.
- A photo of the damage or defect.
- A photo of the barcode.
- A photo of the outside of the box.
- A photo of the shipping label on the box.
Don't forget to mention your order number so we can help you quickly.
General Questions:
Can I change my order after I've placed it?
Unfortunately, we can't change orders after they've been placed. However, you can request a return once you've received your order and place a new one.
Do you offer international shipping?
We currently only ship within the Netherlands and Belgium. We are working to expand our shipping options to other countries in the future.
What can I do if I ordered the wrong product?
If you accidentally ordered the wrong product, please contact us as soon as possible. We'll work with you to find the best solution.
